Ultra Installer Code of Practice
All Ultra Installer Scheme members must agree to abide to the Code of Practice:
At all times reach the satisfactory standard of workmanship required by Ultraframe (UK) Ltd and defined in the Glass and Glazing Publication "A Guide to Good Practice in the Specification and Installation of Conservatories within the UK".
Take full responsibility for work done by subcontractors that they appoint and all subcontractors to be subject to the same obligations.
To offer an approved deposits protection guarantee (which may be combined with the insurance backed warranty) whenever deposits are taken from customers.
The Installation Manager /Lead Fitter annually must attend the Ultraframe ‘School of Excellence’ for skills update training.
Allow regular audits by the BBA of office procedures, completed conservatory installations, jobs in progress and general compliance with terms and conditions of membership.
Partnerships must abide by the Business Names Act 1985 and feature the partner’s names on all stationery (if they do not appear in the title of the firm).
To have public and employer’s liability insurance cover.
Be aware of, and comply with legal obligations e.g. with regard to the Sale of Goods Act, the Supply of Goods and Services Act, the Trade Descriptions Act and all other health and safety and environmental legislation.
Ensure that the customer is aware of any building control notifications, applications and planning issues required for the work involved and provide assistance in completing such where requested.
Have a formal system for logging and responding to complaints from consumers and agree to cooperate with the Scheme Manager to resolve issues.
Provide consumers with clear and simple information in estimates and contracts for all substantial items of work, covering:
a) work to be done
b) price, inclusive of VAT
c) expected start and completion dates
d) variations to contracts and
e) payment terms
Complete all works promptly and to the agreed timetable.
Any remedial work must be completed promptly and to a high standard.
Provide consumers with a minimum written 10 year workmanship warranty with each installation and the offer of an insurance policy which will protect the consumer should the installer cease trading.
Present the homeowner with the Ultraframe “Certificate of Authenticity” and encourage them to complete and return it.
Members must agree to use the Ultra Installer logo only as authorised and to immediately stop using the logo if they leave, are suspended or expelled from the Scheme. This also applies to any associated marketing or promotional materials featuring the Ultra Installer Scheme logo.